Refund and Returns Policy

At Shopsgit, customer satisfaction is our priority. Since we sell digital goods, which are intangible and cannot be physically returned, we have specific guidelines regarding refunds and returns. Please read this policy carefully to understand your rights and obligations.

1. Digital Goods Refund Policy

Due to the nature of digital products, all sales are final once the product has been successfully downloaded or accessed. However, under certain circumstances, we may offer refunds at our sole discretion.

Refunds will only be granted if:

The digital product you purchased is defective or cannot be accessed.
You have not downloaded or used the product.
A billing error occurred, such as duplicate charges.

2. Eligibility for Refunds

To request a refund, you must meet the following criteria:

Submit your refund request within 14 days of purchase.
Provide proof of purchase (order confirmation or receipt).
Clearly describe the issue with the product or the reason for your refund request.

If the product has been downloaded or accessed, refunds are generally not possible unless there is a technical issue with the product that we are unable to resolve.

3. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

Contact our customer support team at [Insert Contact Email] with your order number and details of the issue.
Our team will review your request and respond within [Insert Timeframe] (typically 3-5 business days).
If your refund is approved, the refund will be processed to your original payment method within 5-10 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

You changed your mind after purchasing the product.
You do not have the required hardware or software to use the product.
You did not read the product description and purchased an item that does not meet your expectations.
Unauthorized sharing or use of the digital product after purchase.

5. Exchanges

Since digital goods cannot be physically returned, we do not offer exchanges. However, if you encounter an issue with the product, we will work with you to resolve it or provide an updated version.

6. Chargebacks

If you initiate a chargeback with your bank or credit card company without contacting us first, we reserve the right to block access to our website and take legal action if necessary. Please allow us to resolve any issues directly before proceeding with a chargeback.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.